Thanks for shopping at www.babblerbay.com If you are not entirely satisfied with your purchase, we’re here to help. Our refund and returns policy lasts 14 days. If 14 days have passed for locally post item (Within Srilanka) since your purchase, we can’t offer you a full refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your overseas product/Item or purchase back to the Babblerbay,com
There are certain situations (Locally) where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Returns
You have 14 Calendar days to return (Metro Mall Item) an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Additional info: Product
If your Locally Received product (Within Sri lanka) is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on email:babblerbay@gmail.com or Call: +94769299228 within 14 days for Babbler Bay items and 7 days for non-Babbler Bay items of the delivery date
For selected categories, we accept a change of mind:
Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, watches, duffel bags, shoe-care. For device related issues (Locally Dispatched Product – Within Srilanka) after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller.
The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand its self. For more information on warranty claims please view warrantee Babbler Bay items: Write us the reason for return and clearly describe the issue in the email (Our Email: babblerbay@gmail.com).
Pack your Return parcel securely, with the product in the original and undamaged manufacturer’s packaging along with any accessories, manuals, free items, etc. as delivered. High Light ‘Return Label’ on the return package
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned Item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
| Debit/ Credit card | Debit/ Credit card payment reversal | 5 – 7 Working Days |
| Cash on delivery | Bank deposit | 5 – 7 Working Days |
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Email:( Local Item/Within Sri lanka only) babblerbay@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at babblerbay@gmail.com and send your item Locally purchased item to same Vendor/senders physical address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item include Overseas Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Note:Please note that this policy does not apply to Metroadd Global products or Affiliate Product.
Contact Us If you have any questions on how to return your item to us, contact us. Email: babblerbay@gmail.com +94769299228